Shipping policy
Here at Melting Pleasures, we pride ourselves on discreet packing, with no visual information about us on the outside packaging. All deliveries no matter how big or small will be sent in plain brown packaging so there’s no need to worry about your postman or neighbour knowing what or where you've ordered from.
All deliveries are posted from Royal Mail, Evri or DPD and we only offer tracked delivery for your peace of mind that your parcel will arrive to you and not lost in transportation.
If your order is over 2kg in weight, you will have to purchase DPD delivery due to restriction from Royal Mail.
UK Delivery Prices
|
Courier |
Delivery time |
Price |
|
Evri 48 - Currently Not Available |
2-3 working days |
NA |
|
Evri 24 - Currently Not Available |
1-2 working days |
NA |
|
DPD Express Delivery |
1 working day (order before 1pm Monday to Friday) |
£7.99 |
|
|
2 - 3 working days (order before 3pm Monday to Friday) |
£3.99 Free for overs over £50 |
|
|
1 - 2 working days (order before 3pm Monday to Friday) |
£5.99 |
Europe Delivery Prices
| Courier | Delivery Time | Price |
|
|
3 - 7 days (order before 3pm Monday to Friday) |
£9.99 |
|
|
2 - 5 days (order before 3pm Monday to Friday) |
£14.99 |
| Europe Tracked Delivery |
2 - 7 days (order before 3pm Monday to Friday) |
Free over £100 |
Rest of the World Delivery Prices
| Courier | Delivery Time | Price |
|
|
3 - 7 days - possible longer depending on customs clearance (order before 5pm Monday to Friday) |
£13.99 |
|
|
2 - 7 days - possible longer depending on customs clearance (order before 5pm Monday to Friday) |
£18.99 |
| International Tracked Delivery |
2 - 7 days - possible longer depending on customs clearance (order before 5pm Monday to Friday) |
Free over £100 |
All deliveries are dispatched within 24 hours of ordering, Monday to Friday (excluding bank holidays)
Evri delivery service
Evri will provide a tracking number to the customer so it can be tracked the whole time. If customers know they are not going to be on they can request for the parcel to be left in a safe place or with a preferred neighbour on the Evri website with their tracking code.
Royal Mail delivery service
All Royal Mail deliveries are calculated with the assumption the package will weigh under 2kg. If packages are over 2kg, they will be switched to DPD delivery at no cost to the customer.
Royal Mail will provide you with a tracking number to track your parcel to your desired destination. Once the parcel arrives at its final destination a signature will be required to accept the parcel. If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us. We will then process a refund for your order, and you will still be charged for the delivery cost, even if you were eligible for free delivery.
DPD delivery service
DPD will require an email and mobile number as they will contact you by text or email to notify them of a delivery time slot and date. If this is not convenient for you, you will have the option to change it. A tracking number will be provided to track each stage of the delivery process. DPD will attempt delivery 3 times, in some rare cases, DPD may not deliver the next day. But it is 99% next day service. If they are still unsuccessful after this time the parcel is returned to us and we will then process a refund for your order, excluding delivery cost.
Once any package has left our warehouse and a tracking number is given, it is the responsibility of the delivery courier to deliver the parcel safely to you. We are not responsible for any loss parcels. However, if you do have any issues with the courier, please do contact us and we will help you to resolve the issue.
If you have any queries about deliveries please feel free to contact us using the form below.
Or email us directly at hello@meltingpleasures.co.uk
Once we receive your query we will get back in touch with you as soon as possible.